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FAQ

How to purchase at a wholesale price?

All of our items are wholesale priced. So, to purchase at a wholesale price you will need to create an account HERE. Minimum order value is $150. 

 

How long will it take to get my order?

Processing time may take 2-3 business days to prepare your order. The size of your order may vary processing time.

Shipping time depends on where you are. Orders processed here will take 3-4 business days to arrive. Overseas deliveries can take anywhere from 4-12 days.

If you are local we even send UBER for the same day, or next day shipping.

Delivery details will be provided in your confirmation email.

 

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

 

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

 

Do you include customs and import taxes?

Customers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

 

Can you do custom branding on the jewelry?

We manufacture our products without branding them. So, you can Brand them yourself. We require a minimum order of 200 PCS for custom brand the jewelry to your business.

 

Can you make custom designs?

All custom orders have a minimum requirement 150 pieces.

We will need a sketch of your custom design with precise measurements.

As soon as we receive the requirements your information will be forwarded to the Manufacturing Manager for a Quote and next steps.

Email us at miajewelsmiami@hotmail.com

 

Do you support drop shipping?

We Do Not Support Drop Shipping

 

Where are you located?

We are Located at: 1866 NW 20th ST MIAMI FL 33142.  

 

What are your Business Hours?

We are open Monday - Friday 9:00 - 6:00pm

Saturday 9:00 - 4:00pm

 

Can I return my damaged/defective/unsatisfied product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

 

Whats the base metal for the jewelry?

Our base metal is Brass.

 

How many microns on the jewelry?

It will vary from 2-5 microns depending on the item and style.

Milano Collection is the only collection that has 5 microns.

 

Do you offer samples?

No we do not. We do our best to represent the product by showing a picture of the exact same item you will be receiving.

 

Do you have sales?

No we don’t. Our prices are already the lowest possible price. From the manufacture to you.

 

Do you offer an Excel Sheet with UPC codes?

No, we don’t have UPC codes.

 

Do you have warranty?

Yes, 6 months warranty for color change.

 

Is all of your Gold Filled jewelry tarnish free?

Gold Filled will require proper care to keep shinning and last long. Visit our Care Instruction page for further explanation:

https://miajewelsmiami.com/pages/care-instructions

 

Return questions?

Visit our return policy page at:
https://miajewelsmiami.com/pages/shipping-and-returns